Return & Exchange

Return & Exchange Policy

Returns

We are happy to offer a 7-day return policy for unused and unworn items. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging.

Refunds

We offer refunds within 15 days of requesting the return. For online payments, refunds will be processed back to the original payment method used during checkout. For Cash on Delivery (COD) payments, refunds will be issued via bank transfer. Please provide your bank details (account number, bank name, IFSC code) to  info@ornaio.com when initiating your return. Refunds will be completed within 5 to 7 working days after receiving and inspecting the returned item.

Exchange

If you need to exchange an item for a different size or style, please contact us within 7 days of receiving your order. Exchanges are subject to availability. If the requested item is not available, we will issue a store credit or refund.

Return Process

  1. Initiating a Return: Please contact our customer service team at  info@ornaio.com within 7 days of receiving your order to initiate a return. Provide your order number and details about the item you wish to return.

  2. Recording an Unboxing Video: When you receive your Ornaio package, record a video of the unboxing process. This video will help us assist you quickly in case of any issues such as damaged products, missing items, or receiving the wrong product. Please submit this video along with your return/exchange claim.

  3. Shipping Your Return: After receiving confirmation from our customer service team, securely package your item for return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  4. Receiving Your Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. For COD payments, refunds will be processed via bank transfer. Please provide your bank details as instructed above. Refunds will be completed within 5 to 7 working days after the return is processed.

Order Cancellation

If you wish to cancel your order, please email us at  info@ornaio.com or WhatsApp us at +91-93102 65558.

Contact Us

If you have any questions about our Return & Exchange Policy, please contact our customer service team at  info@ornaio.com.